FAQ 1

What is your return policy?

Returns gladly accepted within 30 days of purchase with tags and receipt.

Love your product but something’s not right? We’ll happily take back any defective items for full refund within 30 days.


FAQ 2

What are your hours and what holidays are you closed?

See our Location page for our current hours. We close early on the 4th of July and Christmas Eve and will be closed Thanksgiving Day, Christmas Day and New Years Day.


FAQ 3

Why do you share your shop space with an architect’s office?

From owner Jeannine Kempees: Rick, at Richard Hiner Architects, is my life partner and has had his office in the building for 17 years. When we decided to combine our lives, we decided to share the storefront. We wanted to spend more time together and support each other’s businesses. You can read more of the story about how Atlas came to be on our About Atlas page found here.


FAQ 4

Who is Atlas?

Atlas is our dog! He is 14 and has spent his whole life as the shop dog in this location. He loves to say hello and can usually be found lying on the floor exactly where you would like to go next. He is famous on Ballard Ave for laying with his feet in the air, so we had our signs painted with that image.

FAQ 5


Can I use my VIP passport rewards at the sister stores, About Time or Belleza Ropa?

When you sign up for your Passport rewards at one store, that information does not automatically transfer to the other stores. If you know you have a reward at one store, we are happy to manually transfer it if you let us know before we ring up your purchase.